Strengthen your customer service skills

Look at every touchpoint

Improve your customer interactions

Enhance your customer service strategy

Make sure your reps are engaged

Traffic Flows and Network topologies

Technical Challenges and Network Characteristics

Smart Object and Link Characteristics

Quality of Service and Network Reliability

Scalability Smart meters are made of millions of devices

Proactive monitoring and Thresholds.

Automatic configuration of devices and interfaces

Dashboards and customization.

Network monitoring solutions.

Monitor and troubleshoot network, server and application.

Track the problem and develop appropriate solutions

Resolve network system issues

Solve general system problems

Remote assistance

Choose appropriate solutions to provide stability

configurations in support of firm initiatives.

Assist with regular maintenance of the firm's infrastructure.

upgrading, patching and tuning components.

Develop and maintain business continuity.

disaster recovery plans for all system components.

Provide assistance to users and other parts of IT .

System upgrades both at workstation and Server level.

Provide End User training.

Perform other departmental duties as necessary.

Communicate proactively, openly and clearly.

Document and maintain accurate configuration information

Monitor vendor alerts regarding functionality,

security or performance issues.

related to firm equipment and systems.

Assist with preparation of team status/progress reports.

System upgrades both at workstation and Server level.

Troubleshooting technical problems and implementing solutions.

Managing and monitoring of backups in multiple locations.

Support initiatives and special projects of other teams as required.

Assist with regular maintenance of the firm's infrastructure.

Microsoft Active Directory & MS Exchange.

in SSO Provisioning, management.

Microsoft Server in a virtualized environment.

Active Directory and GPO management.

Systems Administration tools and systems

Database scripting and/or strong Excel/reporting skills .

Administration operating/procedure manuals.

Supporting mobile IT solutions such as iOS devices.

Quality of Service and Network Reliability

Scalability Smart meters are made of millions of devices

Guarantee the functionality of all Systems Administration

tools and systems, including OS/application deployment

patch administration, SharePoint, Exchange, Backup/Restore

and Enterprise Vault.

Manage, Administer & Maintain Microsoft Products, Domain controller

AD, MS Exchange, office 365 with skills of writing

for performing different administrative tasks & jobs. Continuous

monitoring and applying of preventive maintenance procedures,

applying necessary patches, maintaining server policies, users’ profiles & server backup.